Refund policy

The Bearded Yankee Guarantee: Returns, Refunds & Cancellations

Heritage tailoring relies on the perfect fit. We curate items defined by character and craftsmanship, but we know that buying reclaimed menswear online requires trust. If the fit isn’t right, or the style doesn't match your rotation, we want to make it right.

Because our inventory consists of one-of-a-kind pieces, keeping our collection moving is vital. If a suit doesn't work for you, we need to get it back into The Shop quickly so the next gentleman can find it.

1. The "Prompt Return" Benefit (Our 14-Day Window) (Domestic only)

You have 14 days from the delivery date to request a return for domestic purchases only. Try items on in the comfort of your own home.

> How to Start a Return: You do not need to email us to initiate a return. We have enabled a Self-Serve Returns Portal to make the process seamless.

  • Log In: Click the Customer Login at the top of the Page or in the footer. 
  • Verification: Enter the original email address you used at checkout. You will be emailed a secure pin code to log in (no password required). 
  • Select: Choose the order and specific items you wish to return.  Final Sale items are not returnable as discussed below in paragraph 2.  
  • Submit: Select your return reason (e.g., "Fit Issue") and click "Request Return".
  • What Happens Next: Once your request is approved, you will receive a shipping label and instructions via email. 
    • REMINDER: To qualify for FREE RETURN SHIPPING, you must generate this request and ship the item within the first 14 days of the delivery date.  
    • If the return request is generated and/or return shipping label is dated between days 15 and 30 of the delivery date, there is a $10.99 return shipping charge on all packages.  
    • No returns will be accepted past 30 days from delivery date.  Any packages mailed back after day 30, will be refused and returned to sender.  

2.  International Returns

All sales to international buyers are considered final unless there was a mistake on our end. 

3. Condition & Eligibility

We inspect every garment before it leaves "The Backroom". To qualify for a refund, returned items must respect the condition in which they were sent:

• Unworn & Unaltered: Items must show no additional signs of wear, stains, or cologne/smoke scents.

• Original Tags: If the item came with Bearded Yankee tags or original brand tags (as seen in our "New" or "New with Imperfections" grades), they must still be attached.

• The "Reclaimed" Context: Please remember that items graded as "Secondhand — Good" or "Secondhand — Excellent" are secondhand items. A return cannot be initiated for "wear" that was already disclosed in the condition grading or photos.

•  Exceptions & Final Sale Items:  While we stand behind the quality of our curation, certain items are sold on a final sale basis to make room for new inventory. 

  • Final Sale: Items Explicitly marked as "Final Sale" on the product page are not eligible for return, exchange, or store credit.  These items are priced for clearance and sold "as-is".  
  • Gift Cards: Digital gift cards are non-refundable.  

4. Damages & "Zero Surprises"

We stand by our "Zero Surprises" promise. If you receive an item that is defective, damaged, or significantly different from its description (e.g., we missed a button or a spot), please contact us immediately at [Insert Email].

• We will make it right, regardless of the 14-day shipping window.

5. Cancellations

We pride ourselves on fast preparation. As noted in our shipping approach, garments are often steamed and packed shortly after the order is placed.

• Before Shipment: You may cancel your order for a full refund at any time before you receive a shipping confirmation email.

• After Shipment: Once the package is in the hands of the carrier, we cannot cancel the order. You will need to wait for the item to arrive and then initiate a standard return.

6. Refunds

Once your return is received and inspected by our team (usually within 3-5 business days of receipt), we will notify you of the approval. 

• If approved, the refund, minus original shipping, will be automatically applied to your original payment method if it meets the 1-14 day return window.  If the return was initiated between day 15-30 of delivery, a fee of $10.99 will be deducted from the refund as well as original shipping.  

• Please remember it can take some time for your bank or credit card company to process and post the refund.

7. Freight Forwarding & Third-Party Shipping

We value our international clients who use freight forwarders to access "The Shop." However, because these third-party services are outside our control, the following terms apply:

• The "Handshake" Point: Our responsibility for the delivery and condition of the garment ends once it is successfully delivered to the address provided on your original order. We are not responsible for damage or loss that occurs while in the custody of a freight forwarder.

• Return Logistics: Our return policy (including the 14-day free shipping benefit) applies only to the original delivery address. We cannot issue return labels from international locations for items that were originally shipped domestically.

Note:  If you wish to return an item forwarded internationally: You are responsible for the cost and logistics of getting the package back to the United States.